FAQs

JUST THE FACTS

Do I need a wifi connection to set up my Winees Cam device?

Yes. Winees cam devices require a wireless internet connection for operation. our smart cameras are compatible with wireless routers running 2.4GHz.

Do my Winees cameras need to be attached to the computer during the setup process?

No. Winees devices are set up wirelessly with our app on your smart device. You do not need to connect your camera device to a computer during setup or operation.

How will my delivery be shipped?

Amazon will work as our logistics partner to ship out smart camera products. They will choose the carrier that they think is best suitable for our customers. some of them may include USPS, UPS, and FedEX and so on.

What countries can you ship to?

We mainly ship to USA, UK and some main EU countries

Please note that we cannot deliver to the following areas:

  1.  Alaska
  2. American Samoa
  3. Guam
  4. Hawaii
  5. Marshall Islands
  6. Northern Mariana Islands
  7. Palau
  8. Puerto Rico
  9. Rhode Island
  10. U.S. Virgin Islands
  11. Armed Forces Americas
  12. Armed Forces Europe
  13. Armed Forces Pacific

Thank you for your understanding.

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